Enter the pick-up point, any different drop-off point, dates and times. The system shows the available offers and lets you compare them quickly.
Support
Frequently asked questions
Quickly find useful answers about search, deals, booking and car-rental management.
21
published FAQs
Car search
Questions about the search form and the available results.
Yes. In the search form you can activate the option for drop-off at a different location and enter the desired drop-off point.
Booking
General information about offers, confirmation and suppliers.
Before confirming, check the final price, security deposit, excess, fuel policy, mileage, required documents, accepted card type, pick-up location, opening hours, cancellation conditions and any extras. These elements greatly affect the real cost and the rental experience.
The site compares offers and may redirect you to the selected supplier to complete the booking according to its conditions.
Payments and conditions
Clarifications about prices, conditions and included services.
The prices shown are indicative and may vary until final confirmation on the website or system of the selected supplier.
Payments and conditions
Clarifications about prices, conditions and included services.
Rates may change based on availability, demand, season, times, rental duration and supplier updates. For this reason, a price seen today may not be identical tomorrow or after a few hours.
Not always. The site may show a conversion to help you compare prices, but the final payment may take place in the currency chosen by the supplier. Any exchange-rate differences or bank fees depend on the bank, the card network or the website where you complete the booking.
Documents and requirements
Required documents, driving licence, minimum age and pick-up requirements.
In general, you need a valid driving licence, an identity document or passport and a card in the name of the main driver. Some companies may require a traditional credit card to block the security deposit. Before booking, it is always advisable to read the conditions of the selected offer, because requirements may change from one supplier to another.
It depends on the company and the vehicle category. Some suppliers require the licence to have been held for at least one or two years, especially for higher-category cars. If you are a new driver or have a recent licence, always check the requirements section before confirming the booking.
Yes, there is normally a minimum age that may vary depending on the company, country and type of car. A daily young-driver surcharge may apply. The exact cost and rules are shown in the supplier’s conditions.
Pick-up and drop-off
Practical information about desks, airports, drop-off and opening hours.
The desk location depends on the company selected. Some car-rental companies have a desk directly in the airport, while others provide a shuttle service or an external pick-up point. In the offer card and supplier conditions you will find the operational instructions to reach the pick-up point.
In case of delay, it is important to notify the supplier immediately. Some companies keep the booking for a limited period, while others may consider it a no-show after a certain time. If you arrive by plane, when possible enter the flight number in the booking or communicate it to the supplier.
Some companies allow out-of-hours drop-off through key boxes or dedicated procedures, but it is not always available and may have specific conditions. Before booking, check whether the selected location offers this service and whether additional costs apply.
Deposit and cards
Security deposit, credit card, debit card and deposit hold.
The security deposit allows the company to cover possible damage, excesses, missing fuel, fines, tolls or costs not settled at drop-off. It is usually blocked on the main driver’s card and released after the rental is closed, according to the timing of the bank and supplier.
It depends on the supplier. Some companies accept debit cards, while others require a traditional credit card in the name of the main driver. The card used to pay online is not always the same as the card required at the desk for the deposit, so it is essential to read the conditions before booking.
The deposit is normally released after the vehicle is returned and checked. Timing may vary from a few days to several weeks depending on the company, the bank and the card network. If the hold remains visible for too long, it is advisable to contact the supplier first and then your bank.
Extras and services
Child seats, additional driver, GPS, mileage and optional services.
Not always. Extras such as child seat, additional driver, GPS, snow chains, cross-border travel or additional cover may have a separate cost. The price shown in the results may include only the services indicated as included in the offer. Extras should be checked in the detailed card or on the supplier’s website.
No. Many offers include unlimited mileage, but some may have a daily or total limit. If you exceed the expected limit, the company may apply a cost for each extra kilometre. Always check the mileage item before confirming.
Usually yes, but the additional driver must meet the same requirements as the main driver and present a driving licence at the desk. In many cases the service is paid, unless promotions or offers expressly include it.
Changes and cancellations
What to know before changing or cancelling a booking.
Changes depend on the supplier and the selected rate. Some bookings allow free changes within a certain deadline, while others may involve price differences or penalties. If you need to change dates, times or location, check the instructions received in the booking confirmation.
No. Some offers include free cancellation within a precise deadline, while others may be non-refundable or involve costs. The free-cancellation badge, when present, should always be read together with the supplier’s specific conditions and the indicated time limits.
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